St Bernadette Catholic Primary School

Communication and complaints

At St Bernadette's we encourage parents to communicate with us through a variety of channels.


Please note that staff have two working days to reply to emails. If your concern is urgent please telephone the school office,


General administration queries

If you have a general query please contact the school office through 01895 232 298 or


Raising a concern

If you have a concern or a query about your child then the first person to speak to is your child's class teacher. You can speak to the teacher in a variety of ways:


What happens if my concern remains unresolved?


If you wish to seek further support and guidance please contact your child's Phase leader who is also a member of the senior management team


Miss Simpson - Nursery and Reception

Miss Rennie - Years 1, 2 and 3

Miss Mellon - Years 4, 5 and 6


You may also speak to a member of the leadership team. You can find Mrs Weatherby - Deputy Head Teacher or Mrs Acres Head Teacher on the school gate in the morning or via the school office on 01895 232 298 or


Complaints policy


If your concern continues to be unresolved then you may wish to make a complaint.

Please click on the complaints policy for further guidance.